FAQ
Frequently asked questions for customers and providers
Everything you need to know before activating an address, receiving mail, forwarding parcels, or joining the provider network.
Fast setup
Create your account, complete KYC, choose your city, and activate a business-ready address in minutes.
Real operators
Every address is managed by an approved provider so your mail handling stays compliant, traceable, and reliable.
Global growth
Use one platform to build presence in top cities, receive documents, and manage outgoing mail internationally.
What can I use Metro Address for?
Metro Address helps founders, expats, e-commerce operators, and remote teams get a professional mailing presence in major cities, receive business mail, request scans, forward parcels, and send outgoing letters from approved provider locations.
How quickly can I activate an address?
Most customers can move from signup to activation quickly once identity verification is completed and wallet funding is ready. The platform is designed to reduce paperwork and make the process simple.
Do I need KYC before using services?
Yes. KYC is required before core paid services can be unlocked. This keeps the network safer for customers and providers and supports long-term account stability.
Can I receive both documents and parcels?
Yes. Many provider locations support both documents and parcels. You can review address capabilities, manage parcel preferences, approve inspections, and pay forwarding charges directly from your dashboard.
Can I send outgoing mail from another country?
Yes. Outgoing mail lets you choose from approved provider dispatch cities, upload a document or write your content, and have a provider print and send it on your behalf.
Why is this better than using a normal PO box?
You get a more flexible business workflow: address access, mail intake, document scans, parcel handling, provider support, outgoing mail, and centralized control from one account instead of a passive mailbox.
Ready to launch in a new city?
Create your account, choose your address, and start receiving professional mail with less friction and more operational control.
Recurring revenue
Turn spare office capacity into recurring monthly income through address activation, mail handling, parcels, and outgoing requests.
Qualified demand
Connect with startups, international founders, and remote teams that need trusted local presence in business cities.
Operational control
Manage approved addresses, parcel capabilities, outgoing workflows, and earnings from one provider dashboard.
Why should I join as a provider?
Metro Address helps you monetize unused office infrastructure. Instead of letting capacity sit idle, you can earn from verified customer demand for mail intake, parcel handling, scans, proof photos, storage, and dispatch services.
What do providers need to get approved?
Providers need a compliant business setup, a real address, identity and company verification, and admin approval before addresses are activated for customers.
How do providers make money?
Providers earn from approved address usage, incoming mail operations, parcel handling steps, inspections, storage, outgoing mail processing, and other compensated operational actions configured by the platform.
Can I decide whether I support parcels?
Yes. Providers can define parcel capabilities, weight limits, storage settings, fees, and supported workflows so service delivery matches actual capacity.
Will I have visibility over requests and payouts?
Yes. Your provider dashboard centralizes incoming tasks, outgoing mail requests, parcel operations, payment status, and payout tracking so execution stays efficient.
Is demand only local?
No. The platform is built for international use cases, which means one approved city can attract founders, businesses, and operators from multiple countries looking for reliable local presence.
Own an address in a strong city?
Apply as a provider and turn your location into a recurring revenue channel with verified customers and admin-supported operations.